Privacy policy

At [Shopminia.in], we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use our website, place an order, or otherwise interact with us.

This policy is intended for customers in India and should be read together with our Terms & Conditions, Shipping Policy, and Refund/Return Policy. India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish the current framework for processing digital personal data; the Rules also require privacy notices to be clear, standalone, and understandable.

1. Information We Collect

Depending on how you interact with [Shopminia.in], we may collect the following information:

Information you provide to us

When you create an account, place an order, contact us, or subscribe to communications, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing and shipping address
• Delivery details
• Order and transaction information
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

Payment information: Payments may be processed by third-party payment providers. We generally do not store your complete credit/debit card, UPI, or banking credentials on our own servers. Payment providers may collect and process payment information according to their own privacy policies.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited and products viewed
• Referring/exit pages
• Approximate location derived from technical information
• Website usage and interaction information

We collect this information primarily to operate, secure, analyse, and improve our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange shipping and delivery
• Process payments and refunds
• Provide customer support
• Communicate with you about your orders
• Send important service-related notifications
• Improve our website, products, and shopping experience
• Personalise your experience where appropriate
• Detect and prevent fraud, abuse, and security incidents
• Maintain website and business records
• Comply with applicable laws and legal obligations
• Send promotional communications where permitted and where you have provided the required consent

We aim to collect and use personal information only for purposes that are reasonably necessary for providing our services and operating our business. Where consent is required, it should be freely given, specific, informed, and capable of being withdrawn.

3. Cookies and Similar Technologies

[Shopminia.in] may use cookies and similar technologies to make our website function properly and understand how visitors use our store.

Cookies may help us:

• Keep products in your shopping cart
• Remember your preferences
• Maintain login/session functionality
• Understand website traffic and performance
• Improve website functionality
• Measure marketing effectiveness
• Provide relevant advertising, where applicable

You can usually control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of our website.

Where applicable, third-party services may also place their own cookies or similar technologies on your device.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and provide services to you.

These may include:

• Shopify — website and e-commerce infrastructure
• Payment gateways and payment processors
• Shipping and logistics providers
• Website analytics providers
• Marketing and advertising platforms
• Email/SMS/communication providers
• Fraud prevention and security services
• Customer-support tools

These providers may process information on our behalf or independently according to their respective terms and privacy policies.

We do not sell your personal information simply because you visit or purchase from our store. We may disclose information when reasonably necessary to provide services, complete transactions, protect our business, comply with legal obligations, or otherwise as permitted by applicable law.

5. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and regulatory requirements.

6. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include access controls, secure systems, authentication procedures, encryption where appropriate, monitoring, and security practices appropriate to the nature of the information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should also take reasonable steps to protect your account and device information.

7. Sharing of Personal Information

We may share relevant information with service providers and business partners when necessary to:

• Deliver your order
• Process payments
• Provide customer support
• Operate our website
• Prevent fraud
• Analyse website performance
• Send communications
• Comply with legal requirements

We may also disclose information if required by a court, government authority, regulator, law-enforcement agency, or other lawful process.

If our business is sold, transferred, merged, reorganised, or otherwise undergoes a business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. Your Rights and Choices

Subject to applicable Indian law and any applicable conditions or exceptions, you may have rights regarding your personal information, including the ability to:

• Request access to information about your personal data processed by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request information regarding the processing of your personal data
• Raise a grievance regarding our handling of your personal data
• Nominate another individual to exercise applicable rights in certain circumstances

Where consent is the basis for processing, the Digital Personal Data Protection Act provides for withdrawal of consent, and the withdrawal process should be comparable in ease to the process used to give consent.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before processing certain requests.

9. Marketing Communications

If you subscribe to our promotional communications, we may send you information about products, offers, discounts, new launches, or other Shopminia updates.

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication or by contacting us at [support@shopminia.in].

Even after opting out of marketing communications, we may continue sending essential transactional or service-related messages, such as order confirmations, shipping updates, refunds, or important account notifications.

10. Children's Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at [support@shopminia.in] so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, social-media platforms, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint, please contact us:
Email: [support@shopminia.in]

We will review and respond to privacy-related requests in accordance with applicable law.