Terms of service
Last Updated: [August 10, 2026]
Welcome to [shopminia]. These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and related features.
By visiting our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website or place an order.
Important: This is a general e-commerce template for an Indian business. Before publishing it, replace the placeholders and have the final version reviewed for your specific business, products, payment methods, and applicable Indian consumer/e-commerce requirements.
1. Account Terms
You may be able to create an account to make shopping easier and access certain features.
When creating or using an account, you agree to:
- Provide accurate and current information.
- Keep your login credentials confidential.
- Notify us if you believe your account has been accessed without permission.
- Take responsibility for activity occurring through your account.
- Not create an account using false or misleading information.
We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.
You may also place an order without creating an account if that option is available on our website.
2. Pricing and Payment
All prices displayed on [shopminia] are shown in Indian Rupees (INR) unless otherwise stated.
Prices may change from time to time without prior notice. However, changes will generally not affect an order that we have already accepted, except where correction of an obvious pricing or listing error is required.
Where applicable:
- Applicable taxes, including GST, will be displayed or included as required by law.
- Shipping or other applicable charges may be added at checkout.
- You agree to provide accurate billing and payment information.
- Payments must be successfully completed before an order is processed unless a cash-on-delivery option is specifically offered.
We may use third-party payment processors to securely process payments. We generally do not store complete payment-card information on our own systems.
If a payment fails, is reversed, is disputed, or appears fraudulent, we may cancel or place the relevant order on hold.
3. Product Descriptions and Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, colours, sizes, and other information displayed on our website are accurate and up to date.
However, there may be minor variations due to:
- Screen or device settings
- Lighting and photography
- Manufacturing differences
- Packaging changes
- Product availability
- Supplier updates
Such variations do not necessarily constitute a defect.
If we discover a material error in a product description, price, or other important information, we may correct the information and, where appropriate, contact you regarding an affected order.
4. Order Placement and Acceptance
Placing an order on our website constitutes an offer by you to purchase the selected products.
After placing an order, you may receive an automated confirmation acknowledging that we received your order. An order confirmation does not necessarily mean that your order has been finally accepted.
We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including:
- Product availability
- Pricing or listing errors
- Payment problems
- Suspected fraud or unauthorised activity
- Incorrect customer information
- Shipping restrictions
- Violation of these Terms
- Legal or regulatory requirements
If we cancel an order after receiving payment, we will initiate an appropriate refund for the amount actually paid, subject to applicable law and the payment provider's processing timelines.
5. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframe displayed at checkout or communicated to you.
Delivery times may vary depending on:
- Delivery location
- Product availability
- Courier/logistics provider
- Weather or natural events
- Public holidays
- Regulatory restrictions
- Other circumstances outside our reasonable control
Estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
You are responsible for providing an accurate and complete delivery address and contact information.
If a package cannot be delivered because of an incorrect address, repeated delivery failure, refusal to accept the package, or similar circumstances attributable to the customer, additional shipping charges or other consequences may apply where permitted by law.
For shipping details, please refer to our [Shipping Policy URL].
6. Returns, Replacements and Refunds
Our return, replacement, cancellation, and refund procedures are described in our [Return & Refund Policy URL].
Eligibility may depend on factors such as:
- Product category
- Condition of the product
- Time elapsed since delivery
- Whether the product has been used, washed, damaged, or altered
- Whether original packaging/accessories are available
- Applicable consumer-protection requirements
Some products may be non-returnable where permitted by applicable law and where clearly communicated before purchase.
If a product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us at [support@shopminia.in] within [7 days] of delivery and provide the requested order details and supporting photographs/videos where applicable.
Refunds, when approved, will generally be processed through the original payment method or another method permitted by applicable law and payment-provider procedures.
Nothing in this section is intended to limit any mandatory consumer rights available to you under applicable Indian law.
7. Cancellations
You may request cancellation of an order by contacting [support@shopminia.in] as soon as possible.
Cancellation may not be possible once an order has been dispatched or otherwise processed.
Where a cancellation is accepted and payment has already been made, any applicable refund will be processed according to our [Return & Refund Policy] and applicable law.
8. Prohibited Uses
You agree not to use [shopminia] or our website:
- For any unlawful or fraudulent purpose.
- To violate applicable Indian or other applicable laws.
- To impersonate another person or business.
- To provide false or misleading information.
- To interfere with website security or functionality.
- To introduce viruses, malware, or other harmful code.
- To attempt unauthorised access to our systems or accounts.
- To scrape, copy, reproduce, or commercially exploit website content without permission.
- To use automated systems to place fraudulent or abusive orders.
- To abuse discounts, promotional offers, referral programs, or other incentives.
- To engage in activity that could harm our customers, employees, business, or website.
We may suspend access or take other appropriate action if we reasonably believe these Terms have been violated.
9. Intellectual Property
Unless otherwise stated, the content available on [shopminia], including logos, trademarks, graphics, photographs, text, designs, product descriptions, and website layout, belongs to or is licensed to [Legal Business Name].
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.
Shopminia and related logos/branding may be trademarks or brand assets of [Legal Business Name].
10. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, social-media platforms, and other applications.
Third-party services may have their own terms and privacy policies. We are not responsible for third-party websites or services that are outside our reasonable control.
Your use of such services may be subject to the applicable third party's terms.
11. Disclaimer
To the extent permitted by applicable law, [shopminia] provides its website and services on an “as available” basis.
We do not guarantee that:
- The website will always be available or uninterrupted.
- Every website feature will always operate without errors.
- Website content will always be completely free from errors.
- The website will be completely free from viruses or other harmful components.
Nothing in these Terms excludes or limits rights, guarantees, warranties, or remedies that cannot legally be excluded or limited under applicable Indian law.
12. Limitation of Liability
To the maximum extent permitted by applicable law, [shopminia], its owners, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.
Where permitted by law, our total liability relating to a particular order will generally not exceed the amount actually paid by you for the product(s) giving rise to the claim.
Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or restricted under applicable law, including mandatory consumer rights.
13. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless [shopminia], its owners, employees, affiliates, and service providers from claims, losses, liabilities, costs, or expenses arising from your:
- Violation of these Terms.
- Unlawful use of our website.
- Fraudulent or abusive activity.
- Violation of another person's rights.
- Misuse of our services or content.
This section does not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be transferred to you.
14. Privacy
Your use of [shopminia] is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
15. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after the updated Terms become effective may constitute acceptance of the revised Terms, to the extent permitted by applicable law.
16. Governing Law and Jurisdiction
These Terms are governed by and interpreted in accordance with the laws of India.
Subject to any mandatory consumer-protection rights and jurisdiction available under applicable law, disputes arising from or relating to these Terms or your use of [shopminia] will be subject to the jurisdiction of the courts at [City, State, India].
Nothing in this clause is intended to take away any mandatory legal rights or remedies available to consumers under applicable Indian law.
17. Contact Us
If you have questions about these Terms, your order, or our policies, please contact us:
Email: [support@shopminia.in]
Thank you for shopping with [shopminia].