Refund policy

Last Updated: [August 11, 2026]

At [shopminia], we want you to feel confident when shopping with us. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.

1. Return Eligibility

You may request a return within [3 DAYS] of receiving your order, provided that:

  • The product is unused and in its original condition.
  • The product has not been washed, altered, damaged, or misused.
  • Original packaging, tags, accessories, manuals, and other included items are retained where applicable.
  • You provide your order number and the information needed to process the request.
  • The product is eligible for return under this policy.

For certain products, additional return conditions may apply and will be communicated on the product page or at checkout.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable Indian law.

2. Return Timeframe

Return requests must be submitted within [3 DAYS] of the date your order was delivered.

To request a return, contact us at:

Email: [support@shopminia.in]

Please include:

  • Order number
  • Product name
  • Reason for return
  • Photos/videos, where applicable

Requests submitted after [3 DAYS] may not be accepted unless required by applicable law or otherwise approved by us.

3. How the Return Process Works

Once we receive your return request:

Step 1: Contact us at [support@shopminia.in].

Step 2: We review your request and may ask for photographs/videos or additional information.

Step 3: If approved, we provide return instructions or arrange a pickup where available.

Step 4: The returned product is received and inspected.

Step 5: Once the return is approved, we process your refund or exchange, depending on the resolution agreed upon.

Please do not send a product back without receiving return instructions from us, as an unauthorised return may delay processing.

4. Damaged, Defective, or Incorrect Products

If your product arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing parts/accessories
  • Significantly different from what was ordered

please contact us at [support@shopminia.in] within [2 DAYS] of delivery.

Where possible, please provide clear photographs or a short video showing the issue along with your order number.

After reviewing the issue, we may offer an appropriate solution, which may include:

  • Replacement
  • Exchange
  • Refund
  • Repair, where applicable
  • Another remedy required under applicable law

If the issue is confirmed to have occurred before or during delivery, [SHOPMINIA] will [ ARRANGE A FREE PICKUP], subject to the applicable circumstances.

5. Exchange Options

If you would prefer an exchange instead of a refund, you may request one within [4 DAYS], subject to:

  • Product availability
  • Product eligibility
  • The product being returned in the required condition

If the requested replacement is unavailable, we may offer a refund or another suitable option.

For exchanges due to a change of mind, [CUSTOMER PAYS RETURN SHIPPING].

6. Refund Process

Once your returned product has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be initiated within [48-72 hrs].

The actual time for the money to appear in your account may depend on your bank, payment provider, or original payment method.

Refunds will generally be issued to the original payment method, unless another method is agreed upon or required by applicable law.

Shipping Charges

  • Original shipping charges are [REFUNDABLE] for eligible returns.
  • If the product is damaged, defective, incorrect, or otherwise our responsibility, we will [REIMBURSE] applicable return shipping costs.

7. Return Shipping Costs

For change-of-mind returns, the return shipping cost will be:

[CUSTOMER PAYS RETURN SHIPPING]

For products that are confirmed to be damaged, defective, incorrect, or otherwise our responsibility, we will:

[PROVIDE FREE RETURN PICKUP]

Any shipping arrangements will be communicated to you before the return is processed.

8. Non-Returnable Items

The following products may not be eligible for return, except where required by applicable law:

  • [PRODUCT CATEGORY]
  • [PRODUCT CATEGORY]
  • Personalised or customised products
  • Products marked “Non-Returnable” on the product page
  • Products that have been used, washed, altered, or damaged by the customer
  • Products returned without required accessories, tags, or original packaging where those are necessary for the return
  • [ANY OTHER NON-RETURNABLE PRODUCTS]

If a product has specific return conditions, those conditions will be displayed on the relevant product page or communicated before purchase.

9. Products Returned in Unacceptable Condition

A return may be rejected if the product has been:

  • Used beyond reasonable inspection
  • Washed or cleaned
  • Damaged after delivery
  • Modified or altered
  • Used improperly
  • Returned without essential components where applicable

This does not affect your rights regarding products that are inherently defective or damaged when received.

10. Refunds for Cancelled Orders

If you cancel an order before it has been dispatched and the cancellation is accepted, we will process the applicable refund within [48-72 hrs].

If an order has already been dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.

11. Failed Delivery / Refused Orders

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or another reason attributable to the customer, any refund or re-shipping will be handled according to [SHOPMINIA'S POLICY], subject to applicable law.

Additional shipping charges may apply if you request re-delivery.

12. Order Issues

If you believe there is a problem with your order, please contact us as soon as possible. We encourage customers to report damaged, defective, incorrect, or missing items within [2 DAYS] so that we can investigate quickly.

We may request photographs, videos, delivery information, or other reasonable evidence to verify the issue.

13. Contact Us

For return, exchange, or refund requests, please contact:

Store: [shopminia]
Email: [SUPPORT@SHOPMINIA.IN]

We aim to make the return and refund process as simple and fair as possible.